CX and UX: Distinguishing Customer and User Experience Measurement
Measuring CX and UX for your business in equal parts can be impactful for building better strategies,...
Social Listening: Building Better Data-Driven Strategies
Social listening is a method of gathering data from all possible touchpoints with customers and implementing it...
How You, as a Customer, Can Protect Your Online Data
Customers seldom think about the online data that businesses collect and store related to their experiences. Here...
How to Respond to Positive Customer Feedback
Businesses tend to focus on negative reviews but positive customer feedback should be treated with just as...
The Basics of Advertising and Marketing to Your Target Audience
The basics of advertising are necessary for any business to get off its feet and start to...
Five Tips for How to Handle Difficult Customers
Businesses can sometimes have difficult customers who make their negativity felt by the employees. Make sure you...
Tips and Tricks for Crafting Engaging Emails to Customers
Emails to customers are a great opportunity for engaging with your business's audience and getting their feedback...
Emotional Intelligence in Customer Experience
Emotional Intelligence makes a difference in providing customers the support and experience they need to stay loyal...
Customer Effort Score (CES) and Why It Matters for Businesses
CES, or Customer Effort Score, is a valuable metric for businesses to understand how much work customers...
Five Product Experience Questions to Ask Your Customers Today
For businesses of all sizes, it's important to gauge and understand customers' product experience to best build...