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January 14, 2022

Supporting a Culture of DEI in the Workplace

DEI in the workplace is important for building a culture where employees stay because they feel supported…

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January 12, 2022

Customer Experience Versus Customer Service

Customer experience and customer service go hand-in-hand for building a strong and loyal customer base. Businesses should…

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January 7, 2022

How to Gather and Respond to Employee Feedback

Employee feedback is a great source of data for businesses to make decisions and improve employee experience…

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January 5, 2022

Five Cases When You Shouldn’t Listen to Your Customers

Customers aren't always right and your business should make sure to listen to your customers when necessary…

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January 3, 2022

How to Handle Difficult Conversations in the Workplace

Difficult workplace conversations are tough to have, no matter if you're the employee or manager. Make sure…

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December 28, 2021

Five Tips to Create a Good First Impression for Your Customers

Providing a good first impression for your customers is important for building your brand reputation and retaining…

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December 28, 2021

The Power of AI/ML in Surveys

Technology within survey and feedback platforms has drastically evolved over time. Learn more about how AI/ML in…

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December 21, 2021

Important Factors of Customer Experience in Travel & Tourism

Customer experience in the travel and tourism industry is important for finding and keeping customers in such…

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