Supporting a Culture of DEI in the Workplace
DEI in the workplace is important for building a culture where employees stay because they feel supported…
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January 14, 2022
January 12, 2022
Customer Experience Versus Customer Service
Customer experience and customer service go hand-in-hand for building a strong and loyal customer base. Businesses should…
January 7, 2022
How to Gather and Respond to Employee Feedback
Employee feedback is a great source of data for businesses to make decisions and improve employee experience…
January 5, 2022
Five Cases When You Shouldn’t Listen to Your Customers
Customers aren't always right and your business should make sure to listen to your customers when necessary…
January 3, 2022
How to Handle Difficult Conversations in the Workplace
Difficult workplace conversations are tough to have, no matter if you're the employee or manager. Make sure…
December 28, 2021
Five Tips to Create a Good First Impression for Your Customers
Providing a good first impression for your customers is important for building your brand reputation and retaining…
December 28, 2021
The Power of AI/ML in Surveys
Technology within survey and feedback platforms has drastically evolved over time. Learn more about how AI/ML in…
December 21, 2021
Important Factors of Customer Experience in Travel & Tourism
Customer experience in the travel and tourism industry is important for finding and keeping customers in such…