Customer Experience Versus Customer Service
Customer experience and customer service go hand-in-hand for building a strong and loyal customer base. Businesses should prioritize both!
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January 12, 2022
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How to Gather and Respond to Employee Feedback
Employee feedback is a great source of data for businesses to make decisions and improve employee experience and productivity.
January 5, 2022
Five Cases When You Shouldn’t Listen to Your Customers
Customers aren't always right and your business should make sure to listen to your customers when necessary for the good of the business.