Survey Templates for Customer and Employee Experience (November 2021)

What is PxidaX?

In terms of a big picture concept, PxidaX is a feedback platform that allows businesses to create surveys for the purpose of receiving feedback from employees and customers. It provides a platform for customers and employees to be completely open and transparent with what they have to say about the business they are involved in. PxidaX digs into the nitty-gritty of what matters most for both employees and customers. So how do we define What Matters Most? What Matters Most is our behavioral and cognitive analytics for the business to understand its customer and employee audiences. PxidaX’s competitive advantage is the What Matter Most survey. This survey uses an advanced behavioral analytics tool to figure out the clear needs and expectations of employees and customers, based on key experience attributes.

Here are some of our top survey templates, designed for getting useful and actionable feedback from your customers and employees:

Customer Experience Templates

Customer Satisfaction

Customer Satisfaction is self-explanatory. It is the leading indicator in terms of how well a product is doing. Customers that give high ratings on a product are more likely to recommend it to others as well as purchase it again, whereas low ratings result in the opposite. This survey is to be taken by customers who would like to submit their feedback on the initial impressions of your product/service. When customers shop for a product, they read the reviews to see if it is worth their money. Customers want perfection in all ways possible. As a business, this means paying attention to every little detail of the product and having the willingness to take constructive feedback in a positive manner.

CSAT Survey

CSAT or Customer Satisfaction is a measurement tool that helps determine the level of satisfaction that customers have with a company’s products, services, and capabilities. The key is to step into the shoes of the customer in order to understand their needs rather than directly asking them their expectations. In the context of PxidaCX, CSAT is used to understand your customer’s satisfaction levels with your organization’s services. As a business, want your customer interactions to be as effortless as possible. Respondents use the following options to allow the survey administrator to determine their score on a scale of 1 to 5, corresponding to the choices Very Unsatisfied, Unsatisfied, Neutral, Satisfied, and Very Satisfied. The results are usually expressed on a percentage scale from 0 to 100% – 0% being the customer is completely dissatisfied and 100% being the opposite.

Reduce Customer Churn Rate

This survey helps to understand the factors that influence customers to stay or leave. By understanding the disloyal customers, and what matters most to them, you can craft better experiences and messaging to ensure less churn and therefore a greater customer retention. Let’s face reality. As much as no one wants customers to leave their business, we cannot prevent the inevitable. Businesses face breakups whether they like it or not. Lucky for them, they can send out surveys to potentially prevent the breakup.  A bad experience is a life-long memory for a customer. It never goes away. Bad experiences lead to a negative reputation online and offline. You want your brand to succeed as long as possible. That means having a stable relationship with your customers. When apologizing to a customer for any inconvenience, you need to show emotion in your tone so that the customer knows you care as a brand. All brands make mistakes. It’s the actions to resolve the mistake that count.

Employee Experience Templates

Improve Work-Life Balance

We all agree that there is a world beyond the walls of the workspace. A lot of fresh employees have the common misconception that living their lives outside of work is only meant for the weekends. This does not need to be true. There is no doubt that employees want to be the best of the best and nothing less than that. However, everyone needs a break from work. Taking a break isn’t a crime. It’s a necessity. It’s a form of taking care of you and your mental health. PxidaEX’s Work-Life Balance survey helps you quickly assess how your employees feel about their job contributes to their overall happiness, and what matters most to them on a day-to-day basis. This provides you with actionable insights relating to employee perception on work-life balance, whilst highlighting areas of concern to improve upon.

Reducing Employee Attrition

This survey is focused on identifying why employees leave, what might have prevented them from leaving, and how your organization understands what matters most to them during their work time. Actionable insights provide recommendations to mitigate any attrition risk. At some point, employees want to move on from their current company to the next one. This is when exit surveys come in handy. Exit surveys are designed to help employees provide an overall review of their experience at the organization they worked in. Exit surveys are part of the employee offboarding process. Such surveys help determine the true reasons why employees choose to leave the organization.

Want to See the Magic Come Alive?

Want to make it easy for your business to understand your customers and employees? Check out the PxidaX family of feedback products now! Sign up for a free trial of PxidaCX for customer satisfaction, or PxidaEX for employee engagement, or BOTH!